Privacy Policy

1. Information We Collect

We collect only the essential personal information required to deliver a secure and smooth shopping experience:

1.1 Customer & Order Information

• Identity & Contact Details: Full name, email address, shipping and billing address, postal code, and phone / WhatsApp number when you place an order or contact us.
• Order Details: Products purchased, order amounts, and communication history for transaction records.

1.3 Technical & Browsing Data

• Device & Network Data: IP address, browser type, operating system, referring URLs, and pages viewed, collected automatically for server security and site diagnostics.
• Local Storage (Cart Data): We use browser localStorage purely to maintain items in your shopping bag while you navigate our catalogue. This data remains on your personal device and is not used for behavioral cross-site tracking.

2. How We Use Your Information

We process your personal information for lawful and specified purposes only, including:

• Order Fulfillment: Processing transactions, generating tax invoices, packing orders, and handing shipments over to delivery carriers.
• Customer Communication: Sending order confirmations, dispatch tracking updates via SMS/Email/WhatsApp, and responding to your inquiries.
• Customer Support & Grievance Redressal: Resolving support requests, exchanges, returns, and complaints.
• Legal & Statutory Compliance: Meeting GST billing, financial audit, consumer protection, and regulatory obligations under Indian law.

3. Sharing of Personal Data with Third Parties

We share personal data only with trusted service providers essential for business operations under strict data confidentiality terms:

• Logistics & Courier Partners: We share your recipient name, delivery address, and contact phone number with contracted courier partners (e.g., Delhivery, Blue Dart, India Post Speed Post, DTDC) exclusively to deliver your parcels.
• Payment Service Providers: Razorpay for secure processing of online payments and refunds.
• Hosting & Security Infrastructure: Cloudflare for global content delivery, SSL encryption, and DDoS defense.
• Legal Authorities: If required by Indian law, a valid court order, or authorized government agencies for statutory investigation.

4. Data Security & Retention

• Encryption: All web traffic on our platform is secured with industry-standard 256-bit SSL (Secure Sockets Layer) encryption.
• Data Retention: We retain your order and transactional information only for as long as necessary to complete fulfillment, satisfy warranty/exchange windows, and comply with statutory accounting and tax retention periods under Indian law.

5. Your Rights (Under DPDP Act 2023)

As a consumer and data principal in India, you are entitled to:

• Right of Access & Correction: Request a summary of personal information we hold about you or request corrections to inaccurate details.
• Right to Erasure: Request the deletion of your personal data when it is no longer required for statutory or order fulfillment purposes.
• Right to Withdraw Consent: Opt out of non-essential communications at any time by contacting us.

To exercise any of these rights, please email our Grievance Officer at the2secondwardrobe@gmail.com.

6. Cookies & Session Storage

We use minimal, essential session cookies and browser storage strictly required for website navigation, cart management, and load-balancing. We do not deploy invasive third-party ad-tracking cookies. You can manage or disable cookies through your browser settings.

7. Grievance Redressal Officer (Statutory Disclosure)

In accordance with the Information Technology Act, 2000 and Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are published below:

8. Updates to this Privacy Policy

We may periodically update this policy to reflect operational improvements, new services, or changes in legal regulations. The latest version will always be published on this page with an updated revision date.

Last Updated: August 2026